1. Q: Are the samples free or not?
A: If it is our inventory products, we are also pleased to offer 3pcs free samples to you but with freight collect. If it is your customized items, we need to charge some sample cost and freight cost.
2. Q: About price?
A: We have been working hard to provide customers with very competitive prices in the market.
3. Q: What’s the Minimum Order for this item ?
A: Our MOQ is 1pieces(ODM mark).
4. Q: What’s your delivery time?
A: According to the products you order. Most of the products have stock so we can ship them to you once we receive your payment;The production processes of some customized products are complicated, so they need more time to be manufactured. The delivery time will be around 40-60 days.
5. Q: What is your Shipping Terms?
A: Sea, air and express (DHL,FEDEX,UPS,EMS, etc.) delivery ways are available.
6. Q: What is your Payment Terms?
A: T/T(Bank transfer), Credit Card, ,Xtransfer.
7. Q: Can you apply our Customized Design or put our Logo on the product?
A: Sure,we have a professional design team. OEM or/and ODM are warmly welcomed.
8. Q: design and copyright ?
A: We have been constantly striving to provide customers with unique designs so that they can gain a more absolute advantage in market competition.
A: There will be no copyright issues when purchasing any of our products, and we pay great attention to the safety of our guests.
9. Q: How could you ensure our Money Safety and Quality Excellence?
A: We are an Assessed Supplier on Yixuan. And if you still have concern about money safety.
A: For any quality problem, we always provide full after-sales service, including free goods replacement and refunding.
A: Yes, we have passed 100% testing and quality inspection before shipment
10. Q: What are the other items you supply?
A: We produce all kinds of lighting products, shade, table lamps ,floor lamps, ceiling lamp, cushions, etc
11. Q: How do you maintain long-term good relationships in our business?
A: We maintain excellent quality and competitive prices to ensure that our customers benefit; we respect each customer and treat them as our friends, no matter where they come from, we will do business with them in good faith and make friends.
12. Q: Do you participate in the furniture or home textile exhibition?
A: Yes, We plan to atten Canton fair and HK fair.
